It took four months of dicking around with Comcast, but we finally have two active tuners on our bedroom TV for multiple simultaneous recording capability. Well, sort of...
Back in December, we got our new TV and TiVo up in the bedroom. This, of course, necessitated getting cable cards from Comcast so we could get the proper channels piped into our TiVo for recording and get all our HD channels to maximize the picture quality on our TV. I called Comcast and that following Saturday, they sent out a guy with a couple of multi-stream cable cards (a multi-stream card allows two channel capability while a single-stream card allows only one channel at a time) to install in the TiVo.
As it turned out, one of the cards was completely shot and the other one was actually only a single-stream card despite the fact that the supplier and Comcast rep (who was looking only at a computer and not the actual card) insisted it was a multi-stream. They griped back and forth and finally the installer hung up and installed the card so we at least had one stream from which to watch and record. Better than nothing, right?
I don't know why, but I kinda took my time about calling Comcast. I just didn't want to deal with them again that soon. Finally, in February, I called back up and scheduled an appointment for them to come and install an MS card. I waited there on Saturday night from 1-5 p.m. and the douche never showed up. I called to complain and ask why I never received a call. They said that since it was "only a card install," they don't call. It's not like it was an important service call like an actual cable box installation. I'm just a card-using peon. They clearly don't make enough money off me for it to be worth their while.
I was pissed and took a little to debug from the experience and called again in late March. We set an appointment for that Saturday and, a mere couple hours before the appointment was to happen, they called to say they were out of stock on MS cable cards and do I want them to just install a second SS card or wait until the MS cards were back in stock. I rescheduled. For yesterday.
The dude came out, and right on time, with two MS cards. He tried both and neither worked. He complained about how cable cards are a joke and they really need to find a better solution for people like me who despise Comcast's cable box and DVR (this same complaint was offered up by the very first installer as well). But, he had three SS cards with him. So he installed one. I now have multi-channel capability like I would have with an MS card. But I didn't want to have to pay extra for having that second card in my TiVo (they charge a monthly rental on the cards).
I called Comcast and they assured me I would not be paying for the rental of the additional card considering all the hell I'd gone through for this. Plus I scored a free installation visit and a $25 credit on my account because they were unable to remedy my problem with a single visit.
Why don't I leave Comcast? Well, Comcast is the only cable provider in my area. AT&T's U-verse is supposed to roll out here eventually, but I'm not banking on that anytime soon. And I don't like Dish or DirecTV options because when a heavy freight train rumbles through the backyard, everything shakes and I just know I'll be realigning that damn dish every time it happens. I don't think a single neighbor on my side of the street has a dish of any sort. So that tells me that my fears are not too far off. Besides, they all seem to now have a two-year commitment and, if I don't like it, I don't want to be stuck paying for a crap service.
In all honesty, despite the shit I went through here, Comcast's service has been great. The only time in nine years that it has gone out was because I screwed up some wiring. I've never had a service blackout that wasn't the result of an electrical blackout, so I'm generally happy with it. It's just when I have to call to have them come out and do something that I start to sweat.
Geez, my Yahoo homepage this morning is so overloaded with who-gives-a-shit headlines, it's ridiculous.
Mel Gibson to donate movie set to Mexican museum - Whatever.
Tiger looks better than ever in return at Masters - I could give a rat's ass about Tiger Woods anymore.
Corey Haim's Mom Nixes Public Memorial Idea - What?? No giant bronze Corey Haim statue for me to weep at!? The humanity!!
Are Brad and Jen Really Hooking Up In Secret? - If she is, any respect I have for her is gone.
They walk among us: 1 in 5 believe in aliens - And how many of them report being probed?
Workers strike over ban on drinking at work - Umm, really? If a union gets involved in this dispute, there's something seriously wrong here.
What will future cultures think of us when they look in historical documents and read shit like this?