I know just, just what you are...

My bank card is living a far more exotic life than I am, by far!

I was at Aldi attempting to purchase about $4.38 worth of Mexican food fixings and my bank card was denied.

I ran it again... denied.

I left the stuff behind and came home to check our account online... I couldn't log in.

I tried to change my password... no go.

So I called the bank and was told they needed to transfer me to the fraud division. Oh shit.

"Well, sir, we've had some questionable charges on your card. Have you been to Italy lately?"

I wish!

"I've got $45.42 at a gas station in [such-and-such town], Italy, and $938.47 at a photo studio in [another such-and-such town], Italy. We caught it when they tried to charge $1,403.27 at a place called Media World, which I think is probably similar to our Best Buy. Looks like they also did a $2 test charge at an Avis Rent-a-Car."

Holy craptards!

"We have completely shut down the use of your bank card and will track any continued attempted uses of the card."

So now I'm bank card less and we have no access to our online account at all since it's tied to my bank debit/credit card number. Katie's card is fine and all our identity information is supposedly secure as well. I'm also awaiting an affidavit in the mail so all this money can be credited back to us legally. And I need to stop by the bank and make sure everything is cool and that none of our checks will be given stop payments as a result. We've sent some in for bills lately and it would suck for them to not work.

This is some scary shit. I've heard of this happening and even know a person or two who has had it happen, but it never really hits home just how serious and freakish and mentally crippling it is until it happens to you.

Obviously someone spoofed my card from an in-person purchase as I never have nor ever plan to use my bank card for online purchases. I don't even link our real bank account to my PayPal account. I opened up a whole separate checking account at a different bank with a balance of a whopping $4 in it for Paypal. I want no online ties to our real bank account whatsoever. But apparently it's still not safe.

Right about now, I think the only fair thing is to give us all the stuff this douchebag bought as well as let us charge an Italian vacation to him. Sounds right, doesn't it?

Oh, and then I'd like to beat him to within an inch of his life. If he is actually a she, still fair game.

Actually this is more than just a bit related to the post above.

Jack Dorsey, one of the founders of Twitter, is creating a plug-in device and app that makes it possible to use your iPhone to scan credit cards.

Until my card was spoofed, I would likely have been okay with this sort of technology. But now, after the fact, I see it as making it even easier for someone to scan our information from our card to their phone when we're not looking. Sure they can do it now, but he's creating a device that makes the theft of this information that much simpler and more inexpensive considering the "Cube" costs him $0.40 to produce.

Sometimes technology ain't such a grand thing, is it?

Iphonecube
[image courtesy of engadget.com and tuaw.com]

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Robin

I don't know which is more depressing, having your identity stolen and all that money or the person who stole this living a much more exciting life than you.

Ren

Major suckage, sorry 'bout that. Hope it all gets cleared up quickly for you.

I have several pieces of advice for you or your readers.

1. Debit cards are evil. Your not legally protected the same way you are with credit cards and even when the bank does offer similar (non-required) protection, your risk is much larger since it can cause bounced checks.

2. For the most part, online credit card transactions are safer than using your credit card at a restaurant where the wait staff takes your card to the machine to complete the transaction.

3. Electronic drafts from your checking account are even more dangerous than debit cards. Similarly, having your checkbook stolen is hell. For that matter, it's apparently a fairly simple matter these days to draft against an account if you just have the information from a check, so anyone to whom you write a check is a potential leak of critical information. As unsecure as our credit/debit card system in this country is, our checking and bank draft system is even worse. I'm amazed the problems aren't more severe.

4. For various reasons, it's a good idea to have at least three different credit cards, issued by different banks.

bubblewench

That happened to us last year 2 weeks before xmas. Really sucked. Took almost 6 months to get all the $ back from the bank.

It was scary and freaky and screwed us royally!

Good luck!

martymankins

Ren's advice is good, although there are some banks (and credit unions) that if you run your debit card as credit, there is *some* protection. But not all banks offer this.

You and I talked about this on twitter. Disabling the online access to your account is worse than what I had. I could at least login to see the fraud charges.

These charges are almost always a write off for the bank, since recovering any charges is difficult.

When I had someone steal shredded checks from our recycle bin, the credit union covered all expenses and even was able to track down the person(s) that tried to pass the checks (at one of those check cashing places).

Good luck in getting your account back and all the charges reversed. This sucks big time, but it happens to the best of us.

kilax

Oh no! I am so sorry this is happening to you. What a complete and total headache :( At least the bank found out.
(LOL that it was at ALDI though! That is where we do as much of our shopping as possible, so no bash, but you know... ;) )

kapgar

Ours actually is a bank Mastercard that we use as a credit card. But it pulls right from our account so we can't really spend as much as with a traditional credit card, as it were, that can also work as a debit card. But, strictly speaking, it is a Mastercard, so that's good, right? We only use it as a debit card at Aldi because they require debit or cash. Otherwise, nuh uh. We found out that our bank, if we opt to do online bill pay, actually cuts a paper check, but from the bank itself, instead of doing true electronic transfer like so many other banks. They say that offers some more protection, too.

kapgar

Actually, my bank card is a legitimate Mastercard, complete with seal, that is used as a credit card but pulls from our account so we can't go much over what we have in there. It does serve as a debit card if we need it to, but we opt not to do that since there is a charge for debit purchases.

kapgar

And I found out a whole two hours before the bank called me to report it. Go fig, eh? Actually we've been doing a large amount more of our shopping at Aldi and are loving it. We might start to take cash, though, instead of using our bank Mastercard as a debit card.

kapgar

I WANT AN ITALIAN LIFESTYLE!!!! *wahhhhhh*

kapgar

That's horrible timing. Not like there's a good time for this to happen, but the stress of the holidays compounded on it? No thanks. Sorry to hear.

Ren

I don't think the Mastercard logo makes any difference, other than the fact that you can *use* it like a credit card (in which case, it costs the vendor a lot more money, by the way).

However, my point is that while the banks often offer protections that are similar to the protections you get with a true credit card, they are not required to by law. With a real credit card, you are only legally liable for the first $50 of charges that are not yours. With a debit card, even when used as if it were a credit card, there is no such legal limit.

That being said, as long as your bank provides comparable protections, it shouldn't be a bid deal. But some people may care about the distinction between what a company offers you for protection and what the law requires.

Of course, the real danger with a debit card is that if the fraudulent charges deplete your checking account, all sorts of havoc can ensue. While much of this is of the nature of overdraft fees from your bank, which they will presumably credit, it can also cause bounced checks, which leads to bounced check fees from vendors, your name on a bad check list potentially, and more.

I'm completely in favor of using a credit card and simply disciplining yourself not to overspend. However, I realized that can be quite difficult for some people. An alternative that I haven't pursued but that may be preferable to a debit card is a prepaid card. Unfortunately, I expect there are all sorts of fees associated with those.

Another alternative is to do like you did with your paypal account and create a separate checking account to use with your debit card. That is, separate from the one you use to write checks. This is an extra hassle, but I expect the number of checks you right is probably pretty small these days, and pretty consistent as well, so managing the transfer of money between those accounts might be a small enough burden to be worth the protection.

While on the topic of financial protection, and realizing that this does nothing to protect you from card cloning like you've just encountered, a great defense against more general identity theft is to freeze your credit. The process is pretty simple and it is very effective. In most states, there's a small fee, though it is waved in the wake of an incident. Though the incident you've just had isn't technically identity theft, it may be enough to enable you to freeze all three of your credit files for free. Note that this is completely different from credit monitoring or "fraud alerts".

Sybil Laq

Same thing happened to me 2 years ago, right before Christmas. It sucked big time - I had to get cash out of the bank (whaaaa?!) or ask my husband for money or to use his card. It was humiliating and incredibly infuriating!!!

sizzle

Gah! That is the worst. I can't believe you have to deal with that crap.

*lynne*

I am so sorry to hear about you not-you-in-Italy spree! I do hope it all gets taken care of by the bank, without cost to you. ... back in Malaysia, I had my card cloned a few times, Malaysia was (is?) notorious for it for quite a while... I blame the standard procedure of the waiter taking your card away to swipe it - way too easy to swipe it through a cloning device at the same time. ... and yes, I totally agree, the card reader for i-Phone is going to make this just another step easier for crooks out there.

kapgar

I will have to look into that amount thing. Good point. As for
overdraft, we do have our savings linked to our checking so if we go
over, we have it covered. Of course that could backfire when something
like this happens.

kapgar

Infuriating is an understatement.

kapgar

Pissed us off too. Lemme tell ya.

kapgar

Makes me want to start accompanying waiters to the card swipe.

DutchBitch

I never had this happen to me ever *knock on wood* but I am sure it sucks. I had my bankcard stolen twice and getting a new card and getting all the unlawful transactions dissolved was a bitch!

And on Italy and Italian lifestyle: *BLISS* *sigh*

kapgar

Was your card physically stolen or spoofed?

Caitlin

Ren has some excellent advice. Working in the credit card industry, I know more than I want to about ID theft and fraud. Your information may not have been stolen via a purchase, either. If someone hacked into your online account or saw a bank statement, they could easily go in, change your login information, and request a duplicate card.

I agree that using credit cards is safer than using debit. MasterCard is just the facilitator for the debit purchase - they use their network in order to make the purchase happen. But debit is much different from credit because of where the funds are drawn from. Having the money pulled from your bank account instead of a line of credit leaves you much more helpless. And Ren is right that the law protects your line of credit much more robustly than your bank funds.

Glad you caught this early, but for safety's sake, I would recommend getting yourself copies of your credit reports (which you can do for free at annualcreditreport.com) and possibly putting a fraud alert on your credit reports so that if someone tries to open a new account in your name, you will know about it before it happens.

Sorry you're having to deal with this. I hope it gets sorted out quickly and as painlessly as possible.

Caitlin

Just wanted to amend my statement to say that "MasterCard is just the facilitator for the debit purchase - they (THE BANK) use their (MASTERCARD'S) network in order to make the purchase happen." So any purchase protections offered for ID fraud would have to come from the bank, which is not as regulated as credit card companies. (Especially now, after the passing of the CARD Act.)

kapgar

Thanks for the info! As a result of this, I did sign up for a fraud alert through our bank that covers a bunch of checking and savings accounts as well as several credit cards. Enough to cover everything that we have. And we can set a spending limit so they will automatically call us before approving payments over a certain dollar amount. That sort of thing. We'll see how it goes.

radioactive tori

I am so sorry this happened to you. Something similar has happened to me and I felt so...can't even think of a word...maybe naked? Violated? It was just so scary that someone could do this. I know it happens, but I always think it happens to "someone else".

kapgar

I'll go with "violated" as I'm pretty sure the thought of me "naked" would scare off all my readers. ;-) But I agree that it's something you expect to happen to someone else.

sue

That just makes me sick to hear of anyone having this happen. So far I've tried to be careful and have been "lucky", but it really is a scary thing.

Hope it all works out for you. Good they caught it pretty quickly.

kapgar

We thought we were being careful too. Guess you can never be *too* careful, eh?

Beyond Alice

Oh gosh, that's awful! Identity theft is just so wrong. It's happened to me before, and it's just a horrible feeling. I hope it all gets sorted out for you soon!

kapgar

It seems to have worked out pretty well so far as I can tell. None of the charges went through and thus no reimbursement was needed. Phew!

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