I've been paying bills online for a few years now. Sometimes it's nice, sometimes not so.
But what kills me is when something changes too much with regard to the online payment process. I like familiarity when it comes to how it all works. I loathe change. Especially when it's to my detriment.
Take, for example, a change I discovered today with Nicor Gas. I've always liked how their site worked. Clean and easy and reliable. And free. Actually, there's not a single bill I pay online that isn't free.
Today, however, I discovered Nicor has farmed out their payment processing to Western Union.
It wouldn't be a big deal except Western Union wants to tack on a $2.95 "convenience fee." Yes, that's actually what they dared to call it.
To Nicor and Western Union, you can take that convenience fee and shove it up your ass sideways. You are not getting any extra money from me. You can accept payment direct from my bank from now on.
This BS is, well, BS.