Ortho…
Nathan had an orthodontist consultation. This is the first of two consultations we have scheduled to deal with a tooth that has refused to come loose for a couple years. better to have two opinions and the consults are free.
So we went to the first appointment tonight. In preparation, I filled out four online forms for Nathan so we wouldn’t waste time in the office doing it.
Upon arrival, the receptionist tells me I need to fill out “some forms.” The same forms I filled out online. I told her so. She did around and found them. But then she confirmed some information anyway.
…Sign #1
We are taken back to a consult room where a technician gets Nathan in a chair for another technician to take photographs of his mouth while she asks us some clarifying questions… the same questions the receptionist asked us five minutes previously.
…Sign #2
Then the doctor comes in and tells us she can’t really tell us anything because their x-ray machine broke down earlier that day and won’t be fixed until Friday.
Seriously? You couldn’t have called us before we bothered making the 25-minute drive out for nothing? What purpose is there for this consult without a functioning x-ray?
…Sign #3
We have a follow-up appointment in two weeks and I didn’t even want to do it anymore. And most of the people we’ve shared this with have agreed.
Ugh.
I totally agree. How unprofessional of them to not have called you to reschedule. Let that be a sign to find another orthodontist!!
Posted by: Suzanne Apgar | Saturday, 18 September 2021 at 11:04 AM